The City of Gardena’s GTrans is committed to providing the highest level of service to all factions of the public. To ensure that persons with all forms of disabilities are provided the same quality of service as the general public, GTrans supports and fully complies with the Americans with Disabilities Act (ADA). The ADA, established in 1990, extends the Civil Rights Act of 1964, which prohibits discrimination and ensures equal opportunity for persons with disabilities in local government services, public accommodations, and transportation. If you would like to file a formal complaint under the ADA , please click here to find the City of Gardena’s Grievance Procedure under the ADA.
The United States Department of Transportation (USDOT) has published a new regulation concerning the obligation of transit agencies to provide reasonable modification of policies, practices, and procedures to accommodate the needs of individuals with disabilities. This new regulation is not designed to make transit services more convenient to use, but is specifically designed to assist those that may be unable to use fixed route or special transit services without a modification or accommodation of a GTrans policy.
For those wishing for a reasonable modification to either the fixed route or special transit services, advanced requests are highly recommended; there is no guarantee that a Bus Operator or Special Transit Operator can grant a request at the time of service without prior knowledge. In order to request your reasonable modification, please use the contact information below:Frazier Watts Reasonable Modification Coordinator 13999 South Western Avenue, Gardena, CA, 90249 (310) 965-8878 firstname.lastname@example.org
It is the duty and responsibility of GTrans to address and process all requests, as well as to provide those requesting accommodations with the Department’s decision as promptly as possible. For those customers who feel they were not provided reasonable accommodation under the Americans with Disabilities Act, including but not limited to a denial of such a request before or at the time of service, complaints and concerns can be made to the contact information below:Frazier Watts Reasonable Modification Coordinator 13999 South Western Avenue, Gardena, CA, 90249 (310) 965-8878 email@example.com
Published: July 13, 2015