Americans with Disabilities Act

The City of Gardena’s GTrans is committed to providing the highest level of service to all factions of the public. To ensure that persons with all forms of disabilities are provided the same quality of service as the general public, GTrans supports and fully complies with the Americans with Disabilities Act (ADA).  The ADA, established in 1990, extends the Civil Rights Act of 1964, which prohibits discrimination and ensures equal opportunity for persons with disabilities in local government services, public accommodations, and transportation. The United States Department of Transportation (USDOT) has published a new regulation concerning the obligation of transit agencies to provide reasonable modification of policies, practices, and procedures to accommodate the needs of individuals with disabilities. This new regulation is not designed to make transit services more convenient to use, but is specifically designed to assist those that may be unable to use fixed route or special transit services without a modification or accommodation of a GTrans policy.

For those wishing to request a reasonable modification of service under the ADA:

For those wishing for a reasonable modification to either the fixed route or special transit services, advanced requests are highly recommended; there is no guarantee that a Bus Operator or Special Transit Operator can grant a request at the time of service without prior knowledge. In order to request your reasonable modification, please use the contact information below:

Fill out the Reasonable Modification Request Form in advance of your trip. The form can be filled out either electronically or by hand. Please return the completed form to either the physical or email address listed above.

You can also visit the homepage for the Americans with Disabilities Act.

It is the duty and responsibility of GTrans to address and process all requests, as well as to provide those requesting accommodations with the Department’s decision as promptly as possible. For those customers who feel they were not provided reasonable accommodation under the Americans with Disabilities Act, including but not limited to a denial of such a request before or at the time of service, complaints and concerns can be made to the contact information below:

    Published: July 13, 2015

Grievance Procedure under the Americans with Disabilities Act

This Grievance Procedure is established to meet the requirements of the Americans with Disabilities Act of 1990 (“ADA”). It may be used by anyone who wishes to file a complaint alleging discrimination on the basis of disability in the provision of services, activities, programs, or benefits by the City of Gardena. The City’s Personnel Policy governs employmentrelated complaints of disability discrimination.

The complaint should be in writing and contain information about the alleged discrimination such as name, address, phone number of complainant, and the location, date, and description of the problem. Alternative means of filing complaints, such as personal interviews or a tape recording of the complaint, will be made available for persons with disabilities upon request.

The complaint should be submitted by the grievant and/or his/her designee as soon as possible but no later than 60 calendar days after the alleged violation to:

ADA Coordinator and City Manager
1700 W. 162nd Street
Gardena, CA 90247-3778

Within fifteen (15) calendar days after receipt of the complaint, the City Manager or his designee will meet with the complainant to discuss the complaint and the possible resolutions. Within fifteen (15) calendar days of the meeting, the City Manager or his designee will respond in writing and, where appropriate, in a format accessible to the complainant) such as large print, Braille, or audio tape. The response will explain the position of the City of Gardena and offer options for substantive resolution of the complaint.

If the response by the City Manager or his designee does not satisfactorily resolve the issue, the complainant and/or his/her designee may appeal the decision within thrity (30) calendar days to the City Council. The proceedings before the City Council shall be conducted in accordance with Chapter 1.12 of the Gardena Municipal Code attached hereto as an Exhibit. The decision of the City Council shall be in a format accessible to the complainant, such as large print, Braille, or audio tape.

All written complaints received by ADA Coordinator or his designee and the record of proceedings thereon will be retained by the City of Gardena for at least three (3) years.