FAQ

What is Bolt?

Bolt Powered by GTrans is an on-demand shared-ride service. It uses smaller vehicles like vans or minibuses, and offers flexible routes and schedules, adjusting based on real-time demand and passenger requests through the Bolt Powered by GTrans app. This microtransit service solution is designed to provide safe, short-distance transportation options that align with the community’s needs. It enhances the convenience and accessibility of public transportation.

Do I qualify for paratransit service?

To qualify and register for Bolt Powered by GTrans Paratransit service, the applicant must live in Gardena, Hawthorne, or certain unincorporated areas of Los Angeles County (Alondra Park and Del Aire) AND fall within at least one of the following categories:

• Senior who is 60 years of age or older.
• Individual with disabilities is any individual who, by reason of illness, injury, age, congenital malfunction, or other permanent or temporary incapacity or disability, including those who are non-ambulatory wheelchair-bound and those with semi-ambulatory capabilities are unable, with special facilities or special planning or design, to utilize mass transportation facilities and services as effectively as persons who are not affected. There is no age requirement for individuals with disabilities.
• Medicare or DMV disabled I.D. card holder. No additional proof of residency or eligibility is required. Los Angeles County Transit Operation Association (LACTOA) identification and holders are also accepted.

How do I apply for Paratransit service?

Eligible residents of Gardena and Los Angeles County (Alondra Park and Del Aire) may apply for Paratransit by visiting:

Gardena Senior Citizens Bureau
1670 W. 162nd Street, Gardena, California 90247
Phone number: (310) 217-9552.

Eligible Hawthorne residents may apply for Paratransit at:

Hawthorne Memorial Center
3901 W. El Segundo Boulevard, Hawthorne, California 90250.
Phone number: (310) 349-1650.

Please bring your California identification card and proof of residency (utility bill). Post office boxes do not prove residency. Addresses are verified to ensure they are within respective jurisdictional boundaries. Individuals with disabilities must provide a letter from a physician stating the applicant is disabled. A picture will be taken for creation of the permanent Bolt identification card.

What are the service hours for Bolt service?

Service hours vary depending on the rider’s service area and eligibility. Please refer to the About section on this page for more info.

Where can Bolt take me?

Bolt picks up and drops off at approved physical and virtual stops within a designated area. Please refer to our service area map for detailed locations.

How do I schedule a Bolt service trip?

• Book trips with the Bolt Powered by GTrans mobile app
  
• Web Booking Site
  or
• Call: Bolt at (310) 965-8848

How do I pay for a ride?

When booking your trip through the Bolt app, you can pay with a TAP card or a credit card in your account. Alternatively, you can pay with cash when boarding the vehicle, but you must have the exact fare as operators cannot provide change.

Once I arrived at my destination, am I guaranteed a ride back?

Each ride must be booked separately.

Can I book a one-way trip?

We are unable to accommodate one-way trips. Passengers must select their pick-up and drop-off locations before booking their ride.

How long do I have to wait for my Bolt ride?

The average wait times are between 15 – 20 minutes. If riders book through the mobile app, they will be able to see their approximate wait times in real time.

How long will the operator wait for me?

The vehicles will wait 5-minutes after arriving for paratransit riders and 1-minute for On-Demand general public (from booking to the vehicle’s arrival, there will be at least a 15-minute period to get to the stop to be picked up).

Are there any no show or cancellation fees?

If a rider books 10 or more rides and cancels* or misses over 40% of their booked trips, their booking will be restricted for 7 days. During that time, they can only schedule rides up to 48 hours in advance and have no more than 2 trips booked at once. *Only cancellations made within 2 hours of departure are counted.

Does Bolt have access to get me to a bus stop?

Yes, our microtransit service allows you to book your destination at several bus stops. However, fares from microtransit to our GTrans bus system are not transferable.

Can I choose my driver?

Ride with confidence! All drivers have received specialized safety training and passed a thorough background check. They are randomly selected by our microtransit system based on availability and business demand.

Can I give my driver a tip?

Our Bolt service is committed to providing high-quality and affordable transportation to all members of our community. To uphold these values, we have implemented a strict no-tipping policy. Drivers are not permitted to accept tips or gratuities from passengers under any circumstances.

Can I take my bike?

Currently, we are unable to accommodate bikes on our Bolt vehicles.

Can I book for multiple people?

No, each person must book individually.

Are pets allowed?

Only service animals are allowed onboard our microtransit service and must always be on a harness or leash.

Will microtransit provide a children’s car seat?

No, children’s car seats or boosters must be provided by riders. Review California law for more information.

How do I contact Bolt service if I have comments, concerns or recommendations?

You may submit your comments, concerns or recommendations within the Bolt Powered by GTrans mobile app or web booking site by navigating the help menu. Additionally, you may contact us at the phone number: (310) 965-8888

Safety Policies

Seat Belts

For user safety, seat belts are required and must be worn at all times. Passengers must remain seated while the vehicle is in motion.

Packages

Parcels (including grocery bags) should be limited to three (3) bags or a small shopping cart. The operator will assist passengers with parcels. Packages must not block the aisle.

Mobility Devices

Operators will provide reasonable accommodations to help customers with access to or from a location upon request. All vehicles are equipped with a lift or ramp for passengers using mobility devices. Wheelchairs and mobility devices must be secured by the Operator with all four restraints.

See an extended list of our rules for your safety here.